Refund Policy

Refund for data loss

If your POSChai workspace data is lost, we will refund the amount actually paid, after discounts, for the package billing period active when the incident occurred. This means the full current monthly fee for a monthly package or the full current yearly fee for a yearly package, not just the unused portion. Previous billing periods, unpaid invoices and free trial access have no refundable paid amount under this remedy.

To the extent permitted by applicable law, this current-package refund is the contractual remedy for data loss. Additional compensation for lost data, profits, revenue, business interruption or consequential losses is excluded. Rights and liabilities that cannot lawfully be excluded are preserved.

How to request a refund

Email ceo@sitechai.com with your workspace address, invoice reference and a description of the incident. We will investigate available recovery options and verify the affected paid period. Do not send passwords or payment secrets. We will communicate the outcome and refund processing details through your account contact.

Refunds are normally returned through the original payment method and in the currency collected. Paddle USD payments are subject to Paddle's refund processing; bank conversion rates may differ from the original conversion. For manual payments, support will confirm a verified return method. Gateway or bank processing times vary.

Other requests

Contact support about duplicate charges, incorrect payments or other refund requests. These are reviewed individually and subject to applicable legal rights. No separate general money-back period is promised by this policy. Cancelling or changing a package does not automatically refund earlier payments.