Terms of Service

Using POSChai

POSChai is a subscription point-of-sale service operated by SiteChai. Keep account credentials secure, give accurate account information and use the service only for lawful business. You are responsible for the customer, staff, product and transaction data you enter and for your authority to process it.

Packages and payments

Starter is a 14-day trial, activated after approval. There is no permanent free plan. Paid packages activate only after payment confirmation. Monthly and yearly prices, discounts and applicable limits are shown before purchase. A plan change starts a new billing period; a renewal extends the current paid period. There is no automatic prorated credit for a plan change.

Unlimited means no package-imposed product or staff count cap for one shop workspace. It does not mean unlimited storage, computing resources or backup size. The published image allowance and backup export limits still apply. Performance depends on your device, connection and dataset size.

BDT is the account invoice currency. USD homepage prices are indicative. When Paddle is selected, the payment form shows the USD amount before you continue; Paddle collects in USD using the checkout conversion rate. Other payment methods collect BDT.

Data, backups and data-loss remedy

Keep independent exports of important records. Backups reduce risk but do not guarantee that every record can be recovered. If your POSChai workspace data is lost, we will refund the amount you actually paid, after discounts, for the package billing period active when the loss occurred. For a monthly package this is the current month's paid fee; for a yearly package this is the current year's paid fee. Earlier periods and unpaid trial periods do not qualify for a paid-package refund. The refund is not limited to the unused portion of the current period.

To the fullest extent permitted by applicable law, that current-package refund is the contractual remedy for data loss. POSChai and SiteChai are not liable for additional data-loss compensation, lost profits, lost revenue, business interruption or consequential losses. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, including liability for fraud or other non-excludable conduct.

Contact ceo@sitechai.com with your workspace address, invoice reference and incident details so we can investigate recovery and arrange the refund. Do not send passwords or payment credentials. See the Refund Policy for the process.

Availability and account closure

Maintenance, network outages and other failures can interrupt access. Access may be restricted when a subscription expires or for misuse of the service. Export required records before cancelling or allowing your subscription to lapse. Contact support about access, closure and deletion requests.

Policies and changes

You must actively accept these terms, the Privacy Policy and Refund Policy when purchasing. We record the accepted version, account and time. Material changes will be published with a new effective date; mandatory legal rights remain unaffected. Questions and disputes can be raised with ceo@sitechai.com. Applicable Bangladesh law governs these terms, subject to mandatory rights in your jurisdiction.